For the longest time, Tweetdeck was my Twitter application of choice. Those days are now long gone. With my new job, I realized I was going to need a service that allowed me to maintain multiple accounts. I was disappointed since I was under the impression that no other apps compared to tweetdeck, but it was a sacrifice I was going to have to make.
Seesmic offers everything that Tweedeck offers and then some. Here are a few things that have made me a Seesmic Desktop evangelist…
- Customer Service. First and foremost, the @askseesmic twitter account was enough to make me switch. I would constantly have issues with Tweetdeck, complain about it on Twitter (naturally) and the only responses I would get were from other people facing similar issues. When starting to use Seesmic Desktop, I had a lot of questions, and a couple issues. Not a minute after I said something on Twitter @askseesmic responded and answered my questions. Afterwards, any time I had a question, I sent a reply to @askseesmic and received a prompt, helpful response. This, to me, is invaluable.
- Prompt Updates. I don’t know if the Tweetdeck creators have been listening at all, but there is an array of issues with the application that have gone unfixed for months…where are the updates? Since starting to use Seesmic Desktop less than a month ago, there have already been updates fixing issues and adding features that customers have been asking for. Is it perfect yet? No…but I guarantee you that they will constantly be working to make it better.
- Functionality. Aside from basic things actually working, like adding people to groups, there are a number of features that makes Seesmic Desktop my favorite Twitter app. Danny Brown lists a bunch here. For me, the big ones are multiple accounts, smoother/easily organized columns, ability to save searches and a few more of “the little things”.
Unless Tweetdeck starts listening and responding accordingly, they are going to lose all of their momentum. Seesmic has already begun to cut away at it. Until Tweetdeck does something, switch to Seesmic Desktop…now. You’ll thank me later.