An Evolving PR Industry Gathers at the PRSA International Conference

As you might have seen on twitter, I spent the last few days in Washington D.C. at the PRSA International Conference.  You might remember another PRSA conference that I covered in NYC.  Well for some reason, they actually enjoyed my writing and invited me to cover another conference.

It hasn’t even been a year since the last PRSA conference that I attended, and it quickly became apparent here in D.C. that the PR world is evolving.  It’s growing and it’s learning.  While many of the speakers seem to be at the same point they were a year ago, the attendees are clearly more knowledgeable, asking better, harder questions, and seem to have begun to grasp how this whole social media thing plays into PR and communications.

Overall the speakers ranged from really insightful to the bare bones basics to pretty useless.  Keep in mind that, as is the issue in any conference, the range of experience amongst the attendees makes it difficult for speakers to please everyone.  I’ll give you a quick summary of the panels that I attended.

Keynote by Jim VandeHei – POLITICO

I really enjoyed Jim’s talk.  He’s someone who’s personally experienced the changing world of online media.

His best points:

  • People are going to 25-30 different news sites on a given work day.
  • People start their web consumption when they get into work and stop when they get home.
  • It’s the “age of niche”.

Jim has experienced first hand the massive destruction of the news industry.  He explained that today is the “age of niche” where people are looking for specific expertise.  They’re looking for what they really need to know, not the clutter.

It’s because of this that we’re seeing niche publications filling in the gaps and big overall media sources are losing traction. You can now deliver a message or ad to a niche audience with direct precision.

Jim then touched on people’s changing reading habits.  People are fickle, constantly changing their resources for information, their mobile devices, and their expectations.  What someone expected 3 months ago might not be what they expect today.

Companies and information sources have to be in a constant state of evolution to survive. Smaller, agile companies and minds will thrive.

Shake and stir: Combining Social Media and Traditional PR Techniques for High-Impact Results

Speakers: Michael L. McDougall, Catherine Dunkin, Nicole Ravlin

This was a panel that I have to say, I was pretty disappointed with.  They did have a unique method of selecting content, by having the audience vote on which case studies they wanted to see.  While the panel was somewhat entertaining, it wasn’t very useful in the end.

They only gave 2 minutes per case study and pretty much just explained what happened without providing a lot of information around the case studies which is really what people need to know.  I can look up the videos on youtube.

They discussed some obstacles that they faced in bringing in employees and CEO’s to participate spoke about everything from the southwest rapping flight attendant to the old spice campaign.

Lethal Generosity: How to Do Big Business by Doing Good

Speaker: Kami Huyse @Kamichat

I’ve heard Kami speak before and so I knew this would be a good session.  She broke down different types of cause marketing based on a number of criteria.

Cause marketing can be linked. When brands just choose a cause to support because it’s convenient or popular, without it actually being aligned with the company’s mission and brand, it is the least effective.

A brand can contribute resources to help a cause.  For example, Ford donated a car to Mark at Invisible People (who does some amazing stuff…you have to watch his videos)

A brand can be connected to a cause.  Take up a cause that’s aligned with your goals and also shows a positive ROI at the end.  Yahoo used the “You in?” campaign to encourage people to post status updates to report acts of kindness in social networks.  It also drove users to their new status update tool.

A campaign can also be synergized when it is aligned with your business goal but resides in your CSR program.  Kami gave Pepsico’s Pepsi Refresh Project as an example.

Advance Your SEO skills

Speaker – Lee Odden

I was able to catch the last half of Lee’s talk, which I didn’t want to miss because Lee and his SEO blog is THE resource when it comes to SEO in my mind.  I’ve been following Lee’s work for as long as I’ve tweeted…and he promised me he’d add me to his marketers with beards facebook group if I went to his session.

Here are some key takeaways.

Blogs are search magnets.

Basic SEO tips:
– Optimize readers first
– When you create a blog post, use keywords in the url.
– The title might be 15 words long but shorten up the url to the essence of the keywords.
– Use synonyms in your posts…but don’t focus on this too much as it often occurs naturally.
– Link to older blog posts using keywords.
– Encourage inbound links wherever possible.
– When you can access the same content from two different links, it’s possible that both won’t be ranked so only have the content on one page within your site.

Facebook SEO:
– It’s all about the number of “likes”
– Name of your fan page can include keywords

Twitter SEO:

– Name bio and url are really the only things you can optimize. The links are no-follow.

Become a PR Influencer to Drive Business Value

Speakers: Deirdre Breakenridge, Geoff Livingston, Sarah Evans, Mark Drapeau

This was an interesting panel, action packed with some of my favorite PR leaders.  Usually, people complain when speakers comment on their own “influence”, as it can come off as bragging.  On this panel however, it was the topic of discussion.

Can personal influence be used to drive business results for your company?  How can you become more “influential”?  These are the types of questions that the panel set off to answer.

It was a long panel and lots of information, but I’m just going to quote each one of the panelists with their best insight:

  • “Your role [in building community] isn’t to dominate the conversation, it’s to inspire it.” – Geoff Livingston
  • “When the person becomes too big for their own community, you lose touch and you’re not longer able to help them.” – Mark Cheeky_Geeky
  • “Make sure you’re thinking about what you can give to the community before what you can get out of it.” – Sarah Evans
  • “There are influential people who are brilliant, who don’t have thousands of followers.  They’re brilliant because they’re still listening and providing value.  They’re staying close knit with their community.” – Deidre Breakenridge

Overall it was a really interesting discussion and the audience asked a lot of great questions.  So is influence something you should seek out in your career?  It sure seems to be playing a bigger role in where opportunities arise.

The Re-Emerging Trend for Integrated Communications

Speaker: Kyle Strance

I watched Kyle of Vocus speak about a lot of really basic social media stuff.  Most of it was pretty dry and lacked any real focus.  He went through random areas of social media from ranking high on Google to pitching journalists to keyword clouds and sentiment analysis.

The content didn’t have much meat to it and there really wasn’t much you could take away.

Here are some of the main points from the talk:

  • You no longer have control over your brand.
  • Social Media hasn’t replaced Google search.  If you make someone scroll down on google, they won’t find you.
  • Journalists aren’t reading your emails anymore.  They’re getting around 300 press releases a day.  They’re finding their next stories by searching Google and reading twitter.
  • Your news release can also help consumers make a decision.
  • Sentiment technology is 80% accurate

I actually disagree with a lot of what he said.  Things like, “all journalists aren’t reading your emails and that they’re finding their stories on Google and twitter” just aren’t true…as you’ll learn in the next speaker review.

He made a big case for the accuracy of sentiment analysis, which to me is still way too inaccurate to be considered a worthwhile business tool.  It’s definitely interesting and has a lot of potential.  To say it’s something that you have to be using today just doesn’t seem on point.

I’d like to see more actual applications with these concepts and ideas next time.  The talk was very based on his personal observations.  As someone representing a media outreach platform, it would have been great to hear about the new media space and how to adapt your integrated communications strategy.

The New Rules of Media Relations

Speaker – Michael Smart

I finished my conference with a talk from Michael Smart and I have to say, it was the best presentation I’ve seen in a while.  If I wrote down all the gold that he was spitting out, this would be a blog post in its own.  I’ll try to summarize as best I can.

Michael was a great presenter with entertaining content, a smooth flow, and really smart ideas that were easy to grasp and apply to your own situations.

The talk was pretty much all about pitching media.  I would have liked to see more on the blogger end of things, but he ran out of time and didn’t get to dig into blogger outreach too heavily.

Either way, his insights into how to effectively get coverage for your company was truly helpful.  He constantly supported his ideas with examples, and even specific subject lines that we could try ourselves.

Here were the key takeaways:

  • It’s not always possible to build relationships with journalists, as you’ll often be advised.  So you’ll usually have to rely on the quality of your stories.
  • What is a journalists’ favorite topic?  Themselves (same with bloggers)
  • It’s all about personalization.  The message has to show that it was written for that specific journalist and no one else.
  • If you do you’re job right, you’ll be a regular asset to them.
  • The most important thing that an email must show is the end. Keep it to 304 paragraphs tops so when the journalist previews it, they can see the bottom.

The only purpose of a subject line is to get them to open the email

  • When writing subject lines, you should still be honest and consistent.
  • Think about magazine covers.  They use numbers lists, tell stories, and ask questions to draw readers in.
  • Create curiosity.

Tie your story to a trend.  To journalists, three examples make a trend.

How have journalists professional lives changes over the last five years?

  • Fewer reporters covering more beats that they’re not familiar with.
  • Have to write stories in new and more formats.
  • Overworked and too busy.
  • Hard to get a hold of them but more receptive to new materials.
  • Barrier to entry it higher but it’s easier to get coverage.

DIFT – Do It For Them

Gather for them everything they’ll have to end up getting themselves.

  • Videos
  • Pictures
  • Quotes

How to reach bloggers

  • They’re all about the conversation
  • They want to be the last word
  • Comment on their blog but disclose that you’re a PR rep
  • RT their tweets
  • After a while, email a more pointed thought or question directly to blogger
  • Casually and comfortably propose an idea.  Less formally then mainstream media.
  • They’re not really as interested in what’s in it for their readers…it’s all about them.
  • Prove you’ve read the blog.

So that is my full recap of the PRSA International Conference.  As far as the content goes, it was actually really useful.  As far as the networking goes, I would like to see more focus put on this in the future.  They did one mixer in the exhibit hall that was great.  More things like that to bring the attendees together would really be valuable.

Did you go to PRSA?  What did you think?

View all the photos in this post and more on flickr.

Recap: PRSA Digital Impact Conference Day 2

As promised, here is the recap of Day 2, of the PRSA Digital Impact Conference in NY this week.  I was invited to cover the 2 day conference, and was happy to join the discussion with all the bright and interesting professionals that it brought together.

Unfortunately, I missed Jennifer Preston’s talk but fortunately for you, Eric Schwartzman has you covered.  You can watch the whole talk here. I heard it was really good.

The first speaker I caught on Day 2 was Carlos Dominguez.

He said that people don’t want to change, which makes it hard to change a process within a company. It usually isn’t the system that’s the problem, it’s the people in it. Once they become comfortable with a system, they don’t want to change it.

He went over a lot of the stuff you hear all the time.  Know your goals and objectives.  Measure…etc.

He mentioned that Cisco does a lot of reverse mentoring with their employees.  They host meetings and create an environment where the younger (Gen-Y) employees mentor the older employees on how to use the new tools.

You guys know where I stand on that one.  Reverse mentoring is great, and needed…but to assume that a young professional is more knowledgeable on how to use social tools for business than an older professional, is a mistake.  Gen-Yers grew up using these tools recreationally.  It’s very different than how businesses approach it.

Carlos also said, “Video is going to be the killer application”.  I think it already is.  Either way, he’s right, and he spoke a lot about how cisco is embracing video.

Next, I listened to Rishi Dave (Dell) speak.

"Forget the numbers. The impact of SM is this big"

Rishi had some good stuff.  Here are some gems:

“It’s all about who and how many you follow, not how many follow you”.  On twitter, it doesn’t matter how many followers you have.  What’s important is that you’re following the right people.  This way:

  • You can gather the best viewpoints in that space, and organize it for potential and current customers to consume.
  • The followers will come.

He broke down the growth of the web, and it’s purpose in terms of information, into 3 stages:

  • Internet Age: Used to send information (ie. Yahoo)
  • Information Age:  Used to find, or search for information (ie. Google)
  • Connected Age:  Used to follow, as in a stream of information (ie. Twitter)

Towards the end, I appreciated this line: “Successful companies in social media act like party planners aggregators and content creators.”

Next I watched Kevin Roderick – UCLA Newsroom

To be honest, I was pretty disappointed with this talk.  I really don’t have points to share with you because he didn’t say much.  He had great content, with a timeline of videos and images from the crisis they faced when Michael Jackson passed away, and mobs formed around the hospital.  In the end, it just sounded like they were in a tough situation, and had no idea what to do.

The talk was supposed to use this situation as a learning experience,  and show us how we can apply UCLA’s insights to developing a social media program that’s nimble and ready for anything.  It really didn’t.

Or maybe I’m just a bad listener.

Finally, I truly enjoyed a panel about “Where is PR headed?” with Kami Huyse, Clay Hebert and Jonathan Kopp.

The responses were a bit scattered so I’ll try to just list out a few key points from the panel as a whole.

Trends to look for:

  • Augmented reality is going to be huge.
  • Location is also going to be huge.
  • Social media overload is only getting worse.
  • Mobile will continue to grow and will probably be the most important platform for business.
  • End of privacy as we know it.  (The hot topic as of late)

Overall I really enjoyed this conference.  The speakers were pretty insightful and the crowd seemed to genuinely find value in the content.  Everything ran on time, the people were great, the food was awesome, the Day 1 networking after party was done really well and the location got the job done.

I’d like to thank the fine folks of PRSA for inviting me to cover the conference.

You can find all of the photos from this event here.

You can find the Day 1 recap of this event here.

Why Won’t Bloggers Dig Into Detail?

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Photo cred: Damien Sachs-Dromsön

Do we care more about the popularity of our content than the advancement of our industry?

In order to appeal to as many people as possible, professional bloggers have to make sure that their content can be consumed by readers of different levels of experience.  The beginners have to be able understand what they’re talking about.

The issue is then, what about the more experienced readers?  When the “thought leaders” limit the depth of their thoughts and advice, experienced readers get to a point where they can’t learn any more from reading blogs.

The growth of the industry is halted.

I think that blogging is slowly becoming the heart and voice of so many industries as more and more professionals are turning to blogging to learn, share and grow.  If we don’t help them grow beyong the “beginner” level, the advancement of the industry will suffer.

It’s not just blogging.  Look at conferences. Same speakers, same topics, same shit every time.  Makes sense…if a conference wanted to dig deeper, “beginners” wouldn’t find it valuable.  Less money to be made.

Will this problem become even greater as blogs grow in popularity and influence?  Could young and upcoming professionals become so used to learning and researching with blogs and social networks, that they’ll forgot how to conduct research using other methods?

For contrast, look at the science world. My friend Jon just started a blog that focuses on bridging the gap between the ivory tower and the common man.  This is because when scientists and academics write about their work, they don’t write to get more readers, they write to be acknowledged for their innovations within their industry.  They don’t dumb it down at all.  Sure it created a disconnect with the common man, but science continues to grow and innovate as a result.

If you’re used to information always being brought to you, it’s very hard to go back to seeking it out.  When there’s nothing left to learn from blogs, where do they go to continue to learn?

Help me out here…share your thoughts.