It’s a title that didn’t exist a few years ago. Now, in 2010, every business and their mother has one.
…but what is a “community manager”. Everyone seems to have a different perspective on the responsibilities of a community manager.
Here’s your (shitty) answer: It’s a broad term.
…and the problem is that so often, since the responsibilities aren’t clearly defined, they are ALL expected. Then community managers end up having to answer for 7 full time jobs worth of results.
A title “community manager” can be broken down into countless other titles. But since titles don’t actually mean anything (I make up a new one for myself every day), I’ll list out the some of the possible responsibilities that a community manager could have. They might do one of these things. They might do 3. I hope, for their sake, they aren’t responsible for all of them.
Let me know if I forget any:
- Customer Service. Responding to customer complaints wherever they may occur.
- PR. Announcing new developments, responding to crisis, seeking media coverage, etc…
- Marketing. Improving brand recognition, launching contests, sharing content and media etc…
- Evangelist. Loving the crap out of your brand…in public.
- Content producer. Writing blog posts, creating videos, conducting interviews, tweeting, all that good stuff.
- Business development. Establishing partnerships, creating leads for the sales team to follow up on.
- Spokesperson. Attends and speaks at events. “The face” of your company.
- Event planner. Hosts events and builds a community through offline interactions.
Don’t make the mistake of hiring a community manager because “everyone else has one”. Know which specific responsibilities you need handled, and hire accordingly.
Then you can call them your “community manager”, or your “social media mega magician-ator” or whatever you want.
Chief Juggling Officer, Scribnia.com